1. Who we are
FlipFinder is a UAE real estate deal-discovery platform. This policy explains what personal data we collect about you, why we collect it, who we share it with, and the rights you have over it.
2. Data we collect
We collect the following categories of information:
- Account data: name, email address, password hash, phone number, and location you choose to add to your profile.
- Investment preferences: budget range, preferred areas, property types, and strategy collected during onboarding.
- Usage data: pages you visit, searches you run, deals you save or reserve, device type, IP address, and timestamps.
- Payment data: if you subscribe, our payment processor handles card details. We store only the last four digits, card brand, and billing country.
- Communications: messages you send to our support team and responses to emails we send you.
3. How we use your data
- To create and secure your account.
- To personalize your deal feed and rank listings against your preferences.
- To process subscriptions and reservations.
- To send service-related emails (welcome, deal digests you opted into, security alerts).
- To detect fraud, abuse, and policy violations.
- To measure product performance and improve the service.
4. Legal bases
We process personal data on the basis of performing our contract with you (account, subscriptions), your consent (marketing emails, optional analytics), and our legitimate interests (security, fraud prevention, product improvement). You can withdraw consent at any time from your account settings or by contacting us.
6. International transfers
Some of the providers listed above operate servers outside the UAE. Where that happens, we rely on standard contractual protections or adequacy decisions to keep your data safeguarded in line with applicable privacy law.
7. Retention
We keep your account data for as long as your account is active. If you delete your account, we remove or anonymize personal data within 90 days, except where we must keep it longer for legal, tax, or fraud-prevention purposes.
8. Security
We use encryption in transit (HTTPS), hashed passwords, row-level security at the database, and role-based access controls. No system is perfectly secure, but we continuously invest in protecting your data.
9. Your rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your account and associated data.
- Export your data in a portable format.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
To exercise any of these, contact us through the Contact page. We respond within 30 days.
10. Children
FlipFinder is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has submitted data to us, contact us and we will delete it.
12. Changes to this policy
We may update this policy to reflect changes to the service or to our legal obligations. When material changes happen, we will email account holders and update the “Last updated” date on this page.
13. Contact
Privacy questions? Reach us via the Contact page.
